Warranty, Returns, and Customer Service Information.
1. Product Warranty
All IRESS solar backpacks come with a 1-year limited warranty against defects in materials and workmanship.
The warranty covers the solar panel, battery, and charging components. It does not cover normal wear and tear, damage due to misuse, or damage caused by water or other environmental factors.
Customers must provide a proof of purchase (such as a receipt) to be eligible for warranty claims.
2. Return and Refund Policy
Customers have 30 days from the date of purchase to return the solar backpack for a full refund, no questions asked.
Returned items must be in the original, unused condition with all accessories and packaging.
Customers are responsible for the cost of return shipping, unless the return is due to a manufacturer defect.
Refunds will be issued in the original form of payment.
3. Repair and Replacement
During the 1-year warranty period, we will repair or replace any defective solar backpack at no cost to the customer.
Customers must contact our customer service team to initiate a warranty claim. They will provide a return authorization and instructions.
Repaired or replaced items will be shipped back to the customer at no additional cost.
If the product is no longer available, we will offer a comparable replacement or a refund.
4. Customer Service Contact Information
Customers can reach our customer service team by phone, email, or through our website's contact form.
Our customer service hours are Monday to Friday, 9 AM to 5 PM (local time).
We strive to respond to all inquiries within 2 business days.